How To Get Better At Saying “No”

This content is recommended for 30~60 minute sessions. Note that tutors may not be familiar with the content. Make sure you consult with your tutor before using this material. 


After a quick greeting, read the following article out loud. Your tutor will go over pronunciation if necessary.

Photo: Nik MacMillan/Unsplash

[P1] You’re running around with a million things to do, and you’ve barely made a dent in your to-do list. Then someone asks you to take on a project you definitely don’t have time for, and you answer “yes” without thinking.

[P2] Learning to say “no” is an ongoing challenge, but it’s a skill you can refine every day. Just like you diligently polish your writing and presentation prowess, you need to apply the same level of discipline when it comes to declining a request or invitation.

[P3] Why is it that saying “no” can feel socially awkward and disingenuous? When Fast Company‘s Michael Grothaus tracked how many times he said “yes” and “no” in a week, he found that he said “no” twice but responded “yes” to over 50 requests. “I say ‘yes’ to everything because I don’t want to come across as mean, lazy, boring, or uncaring,” Grothaus wrote in 2015.

[P4] You might feel similarly without even realizing it. Here’s a possible thought you might have (subconsciously or otherwise): “If I say that I can’t help with my team’s annual charity food drive, I’m pushing work onto others who are likely as busy as me.” You’re assuming that if you decline, you’re being impolite, so you really should just help out because others are, and it’s the right thing to do.

[P5] The thing is, that “should” indicates that you’re prioritizing being polite over being genuine. You’ve probably experienced that burdened feeling other times you’ve wanted to turn something down. Rather than going with your gut, you say “yes,” and then immediately feel the conflict. It’s sometimes helpful to ask, “If I don’t do this, will it matter in three weeks, three months, three years from now?” This way, you’ll get a more accurate picture of whether your lack of participation is genuinely critical.

[P6] It might not feel like it, but you’re largely in control of how busy you are. When you accept a meeting or an assignment that you don’t really have the bandwidth for, you might escape the discomfort of expressing your regrets but you give up the time to think, rejuvenate, and take care of yourself.

[P7] It helps to have a definitive system to be able to say “no” in a way that feels right. One thing you can do is create a list of your top priorities, and only say yes to projects that move you closer to them. Personally, I find it helpful to run through a mental checklist before accepting anything. Here are the questions I usually ask myself:

– Is this urgent, or can it wait?
-Can someone else besides me do it?
– If I say “yes” to this, what am I saying “no” to?

[P8] If it does become clear that you should say no, remember that you don’t have to provide an explanation. Just be upfront, polite, genuine, and, if appropriate, offer an alternative solution. Here’s a good example: “I wish I could meet, but I don’t have a lot of free time this quarter. Would a quick phone call work instead? Let me know, I’d like to help.”

[P9] If you’re prone to overcommitting, this approach can help you determine what to take on and what to decline. I also like to keep in mind the following quote from entrepreneur Derek Sivers: “If it’s not a hell yes, it’s a no.” As Grothaus pointed out, the outcome of saying no is seldom as bad as what you think it might be: “The sky won’t fall, your family won’t stop loving you, and your boss won’t fire you–heck, everyone will probably respect you and your time more if you say ‘no’ more often.”



Read the word/expression and definition out loud. Your tutor will go over anything you do not understand. Practice creating a sentence or two to make sure you know how to use the word/expression properly.

Vocabulary/ Expressions

Expression Definition
make a dent (expression) to cause a person to take heed; make an impression
e.g. The doctor told him to stop smoking, but it didn’t make a dent.
prowess (n) great ability or skill
e.g. athletic/physical/technical prowess
disingenuous (adj) not truly honest or sincere
e.g. a disingenuous response
genuine (adj) actual, real, or true : not false or fake
e.g. The signature is genuine. [=authentic]
prone (to) (v) likely to or liable to suffer from, do, or experience something, typically something regrettable or unwelcome
e.g. Untreated wood is prone to rotting.

Discussion Questions

Use the following questions as a guideline to help develop an interesting conversation with your tutor. Feel free to diverge from these suggestions if anything interesting comes up.

  1. Summarize the article in your own words.
  2. Why is it so hard to say no?
  3. Think about how many times you said no this week. Are you prone to overcommitting?
  4. Have you ever said ‘yes’ out of politeness? Share your thoughts with your Cambly tutor!


Go over any new expressions or vocabulary that you learned today.

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